Working at a McDonald’s restaurant is more than just a paycheck, it’s an opportunity to build a successful future. Wherever you want to go, and whatever your path, McDonald’s restaurant employees can build the skills, acquire the education, and receive coaching and guidance from a professional advisor along the way.
Career Opportunity: BARISTA (1187)
Position Purpose :
Provide quality customer service and demonstrate knowledge of coffee and tea products and equipment.
Principal Accountabilities – A :
Principal Accountabilities:
In addition to following McDonald’s policies and procedures, principal accountabilities include, but are not limited to:
- Making a difference to our customers by educating them about our premium coffees and other McCafe products.
- Greets all customers. Provides fast, friendly service and develops a relationship with our customers by learning their favorite drinks and food items.
- Handle coffee preparation and assists customers with the selections of various coffee blends, teas, hot and cold beverages, smoothies, and bakery items.
- Effectively handle and reports all customer complaints, suggestions, special requests, or ideas to the manager on duty.
Principal Accountabilities – B :
- Regularly check if equipment operates properly and report any maintenance needs.
- Regularly check the temperature of freezers, refrigerators, or heating equipment to be as per the standards to maintain the highest served quality and consistent product standards.
- Maintain the cleanliness and sanitization of the work areas, utensils, and equipment.
- Ensure that McCafe stations are stocked with the necessary serving materials like paper products or beverage preparation items.
- Reports all potential safety hazards or employee accidents to the manager on duty.
Principal Accountabilities – C :
Long Description
Competencies
Experience
Education
Communication
Attitude
Appearance
Career Opportunity: MANAGEMENT TRAINEE (1008)
Position Purpose :
Position Purpose
Principal Accountabilities – A :
People
Demonstrates and reinforces the leadership behaviors and basic people minimums (uniforms, crew schedules, rap sessions, etc.) necessary to gain commitment from crew and leadership.
- Executes a plan, based on an employee commitment measurement, to increase employee loyalty, satisfaction, and pride in the McDonald’s experience.
- Knows, enforces, and educates crew on all appropriate personnel policies, labor laws, security, and safety procedures.
- Recruits select, and retain an optimum number of crew and shift management who are enthusiastically dedicated to customer satisfaction.
- Manages the development and training of crew and shift management employees, including crew initial and follow-up orientations.
- Completes and presents performance appraisals based on defined goals and objectives for their employees in a timely manner.
Safety/Sanitation/Security
- Properly executes, enforces, and manages all food safety and sanitation requirements and practices.
- Ensures all security procedures are executed (cash deposits, staggered method of open/close, etc.)
Profit
- Controls assigned P&L Line items.
- Control food components, labor, waste, cash, and while managing shifts and/or areas.
Principal Accountabilities – B :
Administration
- Ensures that wage and hour policies and procedures are followed. (Leaves of absence, regulations regarding minor employment, breaks, etc.)
- Uses proper security and verification procedures when handling deposits and the contents of the safe.
- Maintains records for safety and appropriately documents contributions and performance in the personnel files.
- Completes assigned daily paperwork, weekly inventories, and QCER reports.
Career Opportunities: CREW (1206)
To take customer orders and process payments. They may also work on preparing and expediting food orders. In between customers, crew members perform cleaning duties, such as clearing tables and sanitizing food preparation areas.
Key customers include Restaurant Managers, Operation Consultants, and external and internal customers.
Principal Accountabilities – A :
In addition to following McDonald’s policies and procedures, principal accountabilities include, but are not limited to:
- Follow and reinforce basic people minimums (e.g. uniforms, punctuality).
- Work and communicate effectively with co-workers and management.
- Positive attitude and commitment to customer satisfaction.
- Input orders into a point-of-sale system and accept payment using a credit card reader or cash register, calculating change accurately and quickly as required.
- Greet customers, record orders, and serve food and beverages with a consistently positive and helpful attitude, including answering questions about the menu.
Principal Accountabilities – B :
- Ensured restaurant cleanliness daily by clearing tables, returning trays to the kitchen, sweeping and mopping floors, washing and sanitizing kitchen utensils, and servicing restrooms.
- Regularly check if equipment operates properly and report any maintenance needs.
- Regularly check the temperature of freezers, refrigerators, or heating equipment to be as per the standards to maintain the highest served quality and consistent product standards.
- Work together with the kitchen team to prepare food while following cooking instructions, safety procedures, and sanitary requirements.
- Reports all potential safety hazards or employee accidents to the manager on duty.
- Effectively handle and reports all customer complaints, suggestions, special requests, or ideas to the manager on duty.
