Hospital irregularities: E-complaints can be lodged

Hospital irregularities: E-complaints can be lodged
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Abu Dhabi: Abu Dhabi’s Ministry of Health called for the use of e-complaints to report irregularities at private healthcare facilities in the UAE. This is part of an effort to improve quality health care.

The Complaints Investigation Division officers will take the information of the complainants and record it. The concerned health center will request the medical file. The Ministry’s Health Practice Control Committee will review the complaint and submit a report. After re-investigation, if the complaint is not addressed within 30 days, an appeal will be filed.

If the violation is found, the company and its employees will be prosecuted. The severity of the offense may result in the institution being fined or closed down. To reduce medical errors and to eliminate violations at health institutions, surveillance has been increased.

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